Mortgage Broker Vs. Bank — Pros & Cons
Universal Finance • June 24, 2025
When it comes to securing finance for a home, investment property or business venture, choosing between a mortgage broker and a bank is a key decision. While both can offer loans, the way they operate and the outcomes they deliver can vary significantly.
Understanding the pros and cons of each option can help you make a more informed choice and improve your chances of getting the right loan with favourable terms.
Comparing the range of options
Mortgage brokers can access dozens of lenders and a diverse selection of loan types. This includes low-document loans, self-employed options, niche lending and more flexible loan structures that may not be available through a traditional bank. Because of this wider view of the market, brokers are often able to match borrowers with loans that offer more competitive rates or better features.
In contrast, banks can only present the products they offer in-house. Even if a more suitable loan exists elsewhere, you will not be told about it unless you find it yourself. This makes it harder to compare deals or be confident that you are getting the best available offer.
Considering convenience and time savings
One of the biggest advantages of using a mortgage broker is the convenience. With one application, your broker can assess your eligibility across multiple lenders and guide you through the paperwork, documentation and approvals. They deal with lenders on your behalf and keep the process moving forward.
Banks require more time and effort if you need to explore multiple options. If your first application is declined or does not meet your needs, you will have to start over elsewhere. This can delay your purchase or create extra stress, particularly in competitive markets.
Personalised support and strategic advice
Mortgage brokers are known for offering tailored service. They take the time to understand your short-term needs and long-term goals and can provide advice that considers your full financial picture. A good broker can also help you prepare your finances to improve your borrowing power or secure better terms.
In comparison, bank lenders typically focus on matching you with a product from their own range. Their advice is limited to what they can offer, and may not reflect what is available on the broader market.
Interest rates and cost comparisons
Brokers can often access special rates that are not advertised publicly. These may include discounted interest rates, reduced fees or promotional offers exclusive to broker networks. A mortgage broker will also help you compare all loan costs, including upfront fees, ongoing charges and potential refinancing conditions.
Banks may offer special deals to existing customers, but you might still miss out on better rates elsewhere. Without a comparison across lenders, it is difficult to know whether a bank's offer is genuinely competitive.
Loan approval flexibility
If you have non-standard income, a complex financial history or are applying for a specialised loan type, a mortgage broker may be your best option. Brokers work with a wide range of lenders, some of which have more flexible approval criteria that suit different borrower profiles.
Banks can have strict lending policies and limited flexibility. If you do not meet their standard criteria, your application may be rejected early in the process, even if another lender would have approved it.
Ongoing support after settlement
Many mortgage brokers offer ongoing service beyond the loan settlement. They may check in periodically to ensure your loan remains competitive, provide refinancing options or offer guidance if your circumstances change.
Once your loan settles with a bank, further support is generally limited to their customer service channels. You will need to monitor your own loan and reach out if you want to make changes or explore new options.
Are there any drawbacks to using a mortgage broker?
Not all mortgage brokers offer access to every lender, so it is a good idea to ask about their panel. A reputable broker will be transparent about the lenders they work with, their process and how they are compensated. Always choose a broker with experience, strong industry relationships and a proven commitment to client outcomes.
Which option is right for you?
If your financial situation is straightforward, and you are happy with a bank's offer, working with them directly might be suitable. However, if you want to explore more options, potentially improve your chances of loan approval or receive expert advice, working with a mortgage broker can be a smarter long-term strategy.
Secure your loan with us
At Universal Finance Corporation, we have been helping Australians secure the right loans since 1990. Our team of experienced mortgage brokers is here to simplify the lending process and connect you with loan options tailored to your needs. Our strong industry network and client-first approach give you the best possible chance at achieving your financial goals. Meet our team, try our loan calculators or contact us to book a consultation today. Let us help you find a loan that works for you.
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